Start the request
Email customer care with your order number and the product concerned. Never send a parcel before receiving our instructions.
After-sales service
Returns, without the runaround.
You have 30 days from delivery to request a return for a Fonelya product.
Prepare the device
The product should be complete, protected for transport and accompanied by its accessories. Keep your shipping receipt.
Receive your refund
After the product is received and checked, the refund is made to the payment method used for the order.
Legal warranty
The 30-day return policy does not replace the 24-month legal conformity warranty displayed for eligible products. If a product is defective, contact us so we can explain the appropriate process.
See our Terms of sale or contact customer care.